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Frequently asked questions
Lodging on the Ranch
Bison Meat and Farm Store
Tours, Events, and Ranch Experiences
Sunset Hills Bison Ranch is an exclusive property where every guest reservation is both important and special to us. All cancellations will be confirmed via email; any cancellation fees will be detailed below:Deposits are fully refundable up to 7 days after booking. Between 8 days after booking and 45 days prior to arrival, the total balance of your reservation will be refunded, less an administrative fee of $100.00. Between 44 days and 8 days prior to arrival the reservation is 50% refundable. There is no refund for cancelation within 7 days of arrival or early departure, i/e reducing the number of reserved nights. A no-show on the date of arrival is considered a cancellation of your entire reservation and will not be refunded.
Renter must be at least 25 years of ageQuiet Time is from 11 PM - 7 AMSunset Hills Bison Ranch is an exclusive property where every guest reservation is both important and special to us. If your travel plans change and you must cancel your reservation for Sunset Hills Lodging or Hold Your Horses Bison Ranch, LLC., please contact Bethany via phone or email. All cancellations will be confirmed via email; any cancellation fees will be detailed below:Deposits are fully refundable up to 7 days after booking. Between 8 days after booking and 45 days prior to arrival, the total balance of your reservation will be refunded, less an administrative fee of $100.00. Between 44 days and 8 days prior to arrival the reservation is 50% refundable. There is no refund for cancelation within 7 days of arrival or early departure, i/e reducing the number of reserved nights. A no-show on the date of arrival is considered a cancellation of your entire reservation and will not be refunded.Check-in: 3:00 PM - 11:59 PM If arriving outside of check-in times, please call to make arrangements.Check-out: 11:00 AM (Strictly Enforced) We welcome well-behaved pets with a pet fee. One pet per wagon up to 75# and two pets allowed in the cabin up to 75#. We do not allow pit bulls on our property. A $100 per pet fee is required and nonrefundable.Cabin- Use of the ladders leading to the lofts is at our own risk. By booking our property, you agree not to hold us responsible or liable for any accidents or injuries that may occur while accessing and/or using the ladders and lofts.Absolutely NO unattended children in the pools or hot tub.Under NO circumstances is ANYONE allowed to be in the bison enclosure. Fence is electric.Absolutely NO unattended children around the bison enclosure.Absolutely No Smoking. Sunset Hills Lodging and Hold Your Horses Bison Ranch, LLC are smoke-free establishments. Evidence of smoking in the facilities, including cabin, shower house or glamping wagons, will result in a $250 fee.Wi-Fi is available in the Sunset Hills Cabin.No Wi-Fi is available at the Glamping Wagons.INDEMNIFICATION: Guests agree to indemnify and hold Sunset Hills Lodging, LLC, Sunset Hills Bison Ranch, LLC, and Hold Your Horses Bison Ranch, LLC harmless from any liability for personal injury or property damage sustained by guest or parties invited onto the property by guests or by any dealings on the bison ranch.GIFT CERTIFICATE POLICIESGift certificates must be presented at check-in along with a valid driver's license. Gift certificates are transferable. Any remaining amount on gift certificates can be used at a later day up to the expiration date. Gift certificates cannot be redeemed for cash.Please visit us at www.sunsethills.life and find us on our socials!
Travel insurance is optional, but we strongly recommend purchasing it to help protect your trip investment. Because unexpected things can happen—illness, emergencies, severe weather, travel delays, or other unforeseen circumstances—travel insurance can provide valuable peace of mind.Coverage is offered through a third-party provider at the time of booking, so we encourage you to carefully review the policy details and choose the coverage that best fits your needs. Please keep in mind that our standard cancellation policy will still apply, even when unexpected circumstances affect your travel plans.
Early check-in may be available depending on our cleaning schedule and whether we had guests staying the night before. Because we want to make sure everything is fully cleaned, prepared, and ready for your stay, we cannot guarantee early check-in in advance.You’re always welcome to reach out on the day of arrival, and if the property is ready early, we’ll be happy to let you know.
We recommend bringing any additional food and drinks you’d like during your stay, including bottled water and extra coffee if you’re a big coffee drinker. While some basic amenities may be provided, guests should plan to bring everything they’ll need for meals, snacks, and beverages throughout their stay.
If you choose to check out before the end of your reservation, we are unable to provide refunds or credits for unused nights. Your reservation holds the property exclusively for your scheduled stay, which means those dates may no longer be available for another guest to book.We understand that plans can change unexpectedly, which is one of the reasons we strongly recommend purchasing travel insurance.
While seeing the bison is one of the highlights of staying at the ranch, we cannot guarantee where the herd will be at any given time. Our bison are rotationally grazed and may be in different pastures throughout your stay. Sometimes they are a short walk from the wagons and sometimes they are over the hill out of sight. Most guests are able to see them at some point, but their location and how close they are will depend on grazing rotations, weather, and the herd itself. Please remember that bison are wild animals and should always be viewed from a safe distance.
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